Return & Refund Policy

Exovella

Last updated: October 2026

1. 30-day money-back guarantee

Your satisfaction is our priority. If you are not completely happy with your purchase, you have 30 days from the date you receive your order to request a return and a refund.

2. Return conditions

To be eligible for a refund:

the return request is made within 30 days of receiving your order;
you provide your order number or proof of purchase;
the product is returned with any accessories, in its original packaging where possible;
the product is returned in resalable condition.

A return may be refused if the product is broken or damaged through misuse, incomplete, returned after the 30-day period, returned without proof of purchase, or if the request is clearly abusive or fraudulent.

3. How to return an item

Email our customer support at contact@exovella.com with:

your order number;
the reason for the return;
photos if the product is defective or damaged.

We will reply within 24 to 48 business hours with return instructions. Please do not send any item back before your return has been approved by our team.

4. Return shipping costs

Return shipping costs are paid by the customer. If the product you received is defective, damaged on arrival or not what you ordered, we will offer a suitable solution at no cost to you, such as a replacement or a refund.

5. Refunds

Once your return has been received and inspected, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method, usually within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

6. Defective or damaged items

If you receive a defective or damaged item, contact us as soon as possible at contact@exovella.com with your order number, a short description of the issue and one or more photos. We will get back to you with a solution as quickly as possible.

7. Customers in the United Kingdom

In addition to our 30-day guarantee, UK customers have a statutory right to cancel their order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. To exercise this right, email us at contact@exovella.com. Nothing in this policy affects your statutory rights.

8. Refund not received yet?

Check your bank account again.
Contact your bank or payment provider.
Allow a few extra business days, as some refunds take longer to process.

If you still have not received your refund, email us at contact@exovella.com.

9. Contact

Exovella
Email: contact@exovella.com
Average response time: 24 to 48 business hours