Privacy Policy

Last updated: October 2026

At Exovella, we respect your privacy and are committed to protecting your personal data. This policy explains how your information is collected, used and protected when you use our website.

1. Information we collect

When you visit our website or make a purchase, we may collect:

your first and last name;
your email address;
your shipping and billing address;
your phone number;
information about your order;
technical data such as your IP address, browser or device;
browsing information collected through cookies.

Payment information is processed securely by specialized payment providers. We do not store any card details.

2. How we use your information

to process and ship your orders;
to provide customer support and after-sales service;
to improve our website and your experience;
to send you news or promotional offers when you have agreed to receive them;
to prevent fraud and secure transactions.

SMS marketing and notifications

We offer an SMS marketing program that you can choose to join.

Consent

By signing up through our pop-up forms or at checkout, you give your express consent to receive automated marketing text messages (promotional offers, abandoned cart reminders, new products and news) at the phone number provided. Consent to SMS is separate from consent to email and is never a condition of purchase.

Abandoned cart reminders

Our store uses cookies and tracking technologies to remember the items added to your cart. If you have agreed to receive marketing text messages, this information may be used to send you one or more personalized reminders when an order was not completed.

Unsubscribing

You can leave the SMS program at any time by replying STOP to any message, or by using the unsubscribe link included in our messages when available. After you reply STOP, you will receive one final message confirming your unsubscription.

Carrier charges

This service is free from Exovella. Standard message and data rates from your mobile carrier may apply.

Data protection

Your phone number is never sold or shared with third parties for marketing purposes without your prior consent.

3. Sharing your information

We never sell your personal data. Some information may be shared only with trusted partners when necessary to provide our services, including payment providers, carriers and delivery services, marketing and analytics tools, the SMS and email platforms you have agreed to, and technical providers that run our website. These partners are required to keep your data confidential and secure.

4. Cookies

Our website uses cookies to improve site features, analyze traffic and performance, personalize your experience, measure the effectiveness of our ads, and remember the items in your cart so that, where you have consented, we can send abandoned cart reminders by email or SMS. You can change or disable cookies in your browser settings at any time.

5. Data retention

We keep your personal data only for as long as necessary to process your orders, meet our legal obligations, provide customer support, resolve disputes and prevent fraud.

6. Your rights

Depending on where you live (including under the GDPR, the UK GDPR, Canadian privacy law and US state privacy laws such as California's CCPA), you may have the right to:

access your personal data;
correct your data;
request the deletion of your data;
restrict or object to certain processing;
withdraw your consent to marketing communications;
request a copy of your data in a portable format;
opt out of the "sale" or "sharing" of your personal information for targeted advertising, on our Your privacy choices page.

We will not discriminate against you for exercising any of these rights.

7. Data security

We use appropriate security measures to protect your personal data against loss, unauthorized access, disclosure or alteration. However, no method of electronic transmission or storage is completely secure.

8. Changes to this policy

We may update this privacy policy at any time. Any change takes effect as soon as it is published on this page.

9. Contact

For any question about this privacy policy, or to exercise your rights, contact us at:

Exovella
contact@exovella.com